The House Key FAQ

If you have a question not addressed here please contact us and we will get back to you.

  1. Can I receive different kinds of help from one organisation?
  2. Can I receive help from more than one organisation?
  3. Can support services help me?
  4. How can I get help from a housing support service?
  5. How can I prepare for the application and assessment?
  6. How long can the service be provided for?
  7. I own my ground floor flat and live alone. The problem is that I've developed multiple sclerosis and it is affecting my mobility, for example I find it very difficult to manage getting into the bath. As I don't want to have to move (and I can't afford it), are there any services that can help me?
  8. I recently fell over in my garden and had to wait until a neighbour heard my shouts. My family now want me to move, is there an alternative?
  9. Is housing provided with the support?
  10. Our 26 year old son who lives with us has a learning disability. We are worried about how he'll manage in the future, as he'd find it difficult to manage living on his own and we don't want him to have to live in a care home. Is there any thing else that could help him?
  11. What are housing support services?
  12. What can I do if I'm not happy with a service?
  13. What happens if I've applied and am eligible for a service?
  14. What help don't housing support services provide?
  15. What is a support plan?
  16. What is Supporting People?
  17. What is the difference between sheltered housing, warden assisted housing, retirement housing, extra care, very sheltered housing, assisted living, retirement villages and retirement communities?
  18. Who ensures that services are good ones?
  19. Who will provide the support?
  20. Will there be a charge for the service?